{"id":1754,"date":"2023-12-19T09:42:50","date_gmt":"2023-12-19T09:42:50","guid":{"rendered":"https:\/\/ivi.ac.rs\/?post_type=project&#038;p=1754"},"modified":"2023-12-20T11:11:32","modified_gmt":"2023-12-20T11:11:32","slug":"enhancing-telekoms-customer-service-with-ai","status":"publish","type":"project","link":"https:\/\/ivi.ac.rs\/en\/project\/enhancing-telekoms-customer-service-with-ai\/","title":{"rendered":"Enhancing Telekom&#8217;s Customer Service with AI"},"content":{"rendered":"\n<p>As part of this pilot project, an analysis of user emails was carried out in cooperation with Telekom company to enhance the quality of customer support and user satisfaction. After anonymization, the emails were processed using the topic modeling method, leveraging state-of-the-art language models for the Serbian language. 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