{"version":"1.0","provider_name":"Istra\u017eiva\u010dko-razvojni institut za ve&scaron;ta\u010dku inteligenciju","provider_url":"https:\/\/ivi.ac.rs\/en\/","author_name":"Darija Medvecki","author_url":"https:\/\/ivi.ac.rs\/en\/author\/darija\/","title":"Enhancing Telekom's Customer Service with AI - Istra\u017eiva\u010dko-razvojni institut za ve&scaron;ta\u010dku inteligenciju","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"Co0HKiofHz\"><a href=\"https:\/\/ivi.ac.rs\/en\/project\/enhancing-telekoms-customer-service-with-ai\/\">Enhancing Telekom&#8217;s Customer Service with AI<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/ivi.ac.rs\/en\/project\/enhancing-telekoms-customer-service-with-ai\/embed\/#?secret=Co0HKiofHz\" width=\"600\" height=\"338\" title=\"&#8220;Enhancing Telekom&#8217;s Customer Service with AI&#8221; &#8212; Istra\u017eiva\u010dko-razvojni institut za ve&scaron;ta\u010dku inteligenciju\" data-secret=\"Co0HKiofHz\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/ivi.ac.rs\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","description":"As part of this pilot project, an analysis of user emails was carried out in cooperation with Telekom company to enhance the quality of customer support and user satisfaction. After anonymization, the emails were processed using the topic modeling method, leveraging state-of-the-art language models for the Serbian language. The developed system enables fast and automatic [&hellip;]"}